How can we help?
Real people read every message. Tell us what you were trying to do and what happened, and we will take it from there.
Quick answers
I paid, but Pro is not active
Your plan activates when Chariow confirms the payment to us, usually within a few seconds. Keep the page open after paying: it updates by itself and takes you to your account. If nothing changes after a few minutes, check that you are signed in with the same email you used at checkout, then write to us with that email and the Chariow receipt.
I bought a single template. Where is my file?
Chariow gives you the ZIP on the page you land on after paying, and by email. You do not need an account here. If you lost it, open your Chariow receipt and download it again from there, or write to us with the receipt. A Pro plan, by contrast, gives you every template from the template pages while you are signed in.
I did not receive my sign-in link
Links are sent to the email you typed and expire after 15 minutes. Check your spam folder, make sure the address is spelled correctly, and request a new link: only the latest one works. If you open a link twice, the second time fails on purpose.
The CLI says 401 or 403
401 means the token is missing, mistyped or revoked: generate a new one in CLI tokens and put it in your project's .env. 403 means the token is valid but your account has no active Pro plan (it ended, or your seat was removed). Your account page shows which.
How do I add my team?
On a Team plan, open Subscription in your account and invite people by email. Each person accepts with their own account, using the address you invited. You can free a seat at any time; the person removed loses access immediately.
Can I get a refund?
Yes, within 14 days of buying. Write to us from your account email. The details are in the Terms of Service.
How do I delete my account or my data?
Write to us from your account email and we will delete or anonymise your data, keeping only what accounting law requires. The Privacy Policy lists what we hold and for how long.
My plan ended. Do I lose my code?
No. Code you downloaded while your plan was active stays yours to use in your projects. What stops is installing new items and getting updates. The License explains it in full.